Terms

Last updated: 11.10.2026

These terms apply to every purchase from the STR online store at strre.duckdns.org. By placing an order you accept them. If you are a consumer, nothing here limits the rights you have under the law of Latvia or of the EU country where you live.

1. Who we are

STR is run by the private person named above. The seller is not registered for VAT, so no VAT is charged or shown on invoices.

2. Products and prices

Product photos and descriptions are as accurate as we can make them; colours can look slightly different on screens. Prices are in euro. Delivery costs depend on the method and country and are shown at checkout before you pay. The price that applies is the one shown when you place the order.

3. How an order is made

You choose products, enter delivery details and pay. The contract is concluded when the payment is confirmed and we send the order confirmation by email. We may cancel an order before shipping if an item turns out to be unavailable or the price was obviously wrong; any payment is then refunded in full.

4. Payment

Payment is taken when you place the order — by card (Visa, Mastercard), Apple Pay or Google Pay through our payment provider Stripe, or with a STR gift card. Card details are entered in Stripe's secure form and never reach our servers.

5. Delivery

We ship to the countries listed on the Shipping & returns page. Orders are dispatched within 1–2 business days; delivery times are estimates given by the carrier. The goods are your responsibility from the moment they are handed to you or to the person or parcel locker you chose. If a parcel is returned to us because it was not collected, we contact you; re-sending may cost the delivery fee again.

6. Pre-orders and drops

Some items can be pre-ordered before a drop starts. You pay when ordering and the order ships from the date shown on the product and in your confirmation. Until a pre-order ships you can cancel it by email for a full refund. Items of a drop that does not allow pre-orders cannot be bought before the countdown ends.

7. Your right of withdrawal (14 days)

As a consumer you may withdraw from the purchase within 14 days without giving any reason. The period ends 14 days after the day you (or a person you named, other than the carrier) receive the goods; for an order delivered in several parcels, 14 days after the last one.

To withdraw, tell us clearly before the period ends — use “Request a return” in your account, email waewstorebussines@gmail.com, or send the model form below (not obligatory). Send the goods back within 14 days of telling us. You pay the direct cost of returning them unless we tell you otherwise.

We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your notice, using the same payment method (gift-card payments go back to the gift card). We may wait with the refund until the goods are back or you show proof of sending. If you chose a delivery more expensive than the cheapest standard one, the extra is not refunded. You are only liable for a loss in value caused by handling the goods beyond what is needed to check them, as you would in a shop — so please try items on, but keep tags attached and don't wear or wash them.

Voluntarily, we accept returns for 30 days after delivery under the same conditions (see Shipping & returns).

8. Faulty items and legal guarantee

If an item is faulty or not as described, you have the statutory rights of a consumer for 2 years from delivery: repair, replacement, price reduction or refund. Please tell us within 2 months of noticing the defect and send a photo; we cover the cost of returning a faulty item.

9. Gift cards

Gift cards are sent by email, are valid for 3 years from purchase and can be used over several orders until the balance runs out. They cannot be exchanged for cash. If the order paid with a gift card is refunded, the amount goes back to the card. Keep the code safe — whoever has it can use it. An unused gift card can be returned within 14 days of purchase for a full refund.

10. Promo codes

Promo codes are valid for the period and conditions shown with them, one code per order, and cannot be exchanged for cash. A personal welcome code can be used once.

11. Accounts and reviews

You keep your password secret and are responsible for orders made with your account. You can delete your account at any time in Account → Settings. Reviews can only be written by customers who received their order. By sending a review (and photos) you allow us to publish it on the website; we may decline reviews that are unlawful, offensive or unrelated to the product, and we never change their content.

12. Liability

We are liable as required by law. We are not liable for delays or failures caused by events outside our control (for example carrier strikes or natural disasters). Nothing in these terms limits liability for intent, gross negligence or harm to life and health.

13. Questions and complaints

Write to waewstorebussines@gmail.com — we answer within 2 business days and resolve complaints within 15 days. If we cannot agree, you can turn to the Consumer Rights Protection Centre of Latvia (PTAC, ptac.gov.lv), the European Consumer Centre in your country, or a court.

14. Law and changes

Latvian law applies, without taking away the protection given to consumers by the law of their country of residence. We may update these terms; the version shown when you placed your order applies to that order.

Model withdrawal form